FOUNDING BETA
REFUND POLICY

Agency Launchpad™ · Updated 21 October 2026

Refund policy for new enrolments

We do not offer a voluntary satisfaction guarantee or change-of-mind refund guarantee for new enrolments. Please review the program inclusions, time commitment and any separately required costs before enrolling.

A change of mind, a change in personal circumstances, failure to participate, or not achieving a desired income or client result does not by itself qualify for a voluntary refund. This does not limit any rights or remedies available under applicable consumer law.

Access, delivery and refund enquiries

If you have an access or delivery issue, or believe you are entitled to a refund or other remedy, email [email protected] with your name, enrolment email and a description of the issue. We will review your enquiry and respond about the appropriate next steps.

Your statutory rights

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot be excluded under applicable consumer law, including the Australian Consumer Law where it applies. You may be entitled to a refund or other remedy where services do not meet applicable consumer guarantees. These rights are not subject to a voluntary 30-day deadline or training and implementation requirements.

Existing enrolments

Any more favourable terms already agreed at enrolment remain in effect. This policy does not retrospectively remove a guarantee or other entitlement previously agreed with an existing member.

Operated by Frey & Co Holdings LLC.